How is a managed print services (MPS) relationship different from my existing copier contract?

Your copier contract is a lease that covers maintenance on your copier and toner. Typically, you see your copier salesman at the time the lease is signed and then six months prior to the end of your lease when the salesman reappears to sell you new equipment. You are billed monthly for a minimum cost per copy (CPC) and for any overage. The minimum CPC typically bears no relationship to the actual number of copies that you make, except that overages are charged to your account. A managed print services (MPS) relationship is very different. An MPS contract is a service agreement to participate in the day-to-day operation of your printers, which means we are proactively monitoring consumable levels and equipment alerts. We provide remote monitoring of your networked devices to facilitate proactive service and consumable replenishment.