‘Cradle to Grave’

The product and service approach has been referred to as ‘Cradle to Grave’ only after many years of researching and refining our product offering to meet our customer’s many diversified requirements. Our company’s charge has been to provide the best toner imaging products available to our customer while providing savings.

• Product Development
• Initially, extensive engineering is applied to insure the optimum performance from the design.
• The matching of the highest quality and most reliable components are selected.
• The development of the best packaging available.
• Only then, manufacturing performs extensive lab tests.
• After the test results have met the engineering specifications, the cartridge is sent to the Rochester Institute of Technology for certification.
• After extensive testing is completed and certification has been received, the product is released to customers.
• Engineers continuously monitor new industry cartridge components that can add value to the product.
• Each defect cartridge is completely disassembled to identify failure. The vendor or assembly process responsible for the failure is investigated; processes put in place and monitored to insure results.
• Service offering
• A national service network has been developed.
• Our service team reviews the customer’s service requirements and extends a customized service program that meets their needs.
• Our cartridges are backed by 100% guarantee; certified technicians respond to all reported cartridge or printer related issues.
• We are an HP Authorized Service Provider therefore we can provide warranty printer work for our customers.
• Our technicians keep our customer’s printer investment in optimal operating condition. Enabling maximum return on investment and productivity.
• As a printer nears its life cycle, our technicians can assist managers in evaluating cost to maintain vs. replacement.
• Help Desk
• Personnel are designed with the responsibility to coordinate any reported customer issue and provide the swiftest resolution.
• Use of state of the art work order tracking software that interfaces with our manufacturing, shipping and accounting departments.
• Call backs are made to customers confirming resolution and customer satisfaction.
• Monitoring product and printer issues to identify trends and promptly report to the management team.

We have strived to become a true asset to our customers by providing premium products and services in the imaging field.